The definition of “cruising” is fixing your boat in exotic locations.
— Author unknown
After enjoying Bimini for almost two weeks, I picked a windless morning in mid-March at Brown’s Marina to raise our mainsail at the slip. I wanted to test the new Tides Marine plastic, low-friction mainsail track that our rigger had installed just two days before we left Florida. We did not even need the mainsail when we motored across the Gulf Stream to the Bahamas because there was no wind. However, we would likely need the mainsail for sailing to West End on Grand Bahama Island the next day, and I needed to make sure everything was working properly at the dock before heading out to sea — where things are harder to fix.
The sail Would. Not. Go. Up.

The mainsail is heavy, so I used the heavy-duty electric winch for persuasion. It only went up part way and then became hopelessly stuck. Releasing the winch, I tried to lower the main. Now, it would not go down! After hanging my full weight on it and bouncing, it finally came all the way down. What was the problem? The mainsail went up and down fine with the old plastic sail track, but would not go up with the new one.
Let’s back up to January and February to explain how we got into this predicament. Our boat mortgage requires us to always have boat insurance. Boat insurance covers sailing in the US, but coverage in the Bahamas requires an insurance endorsement. To get the insurance endorsement, our insurance provider required us to get a hull survey (“inspection”) and a “rigging aloft” survey. The term “rigging aloft” means the mast, boom, spreaders, shrouds, stays, and running rigging. The hull survey went fine. Our regular rigger was then able to perform the rigging survey. Everything was mostly fine, except that he said our old, plastic sail track was cracking and should be replaced. The danger of not replacing sail track is that the mainsail could get stuck in the up position and we would not be able to lower it when we needed to. The choice was clear, we had to replace it. However, the rigger was unable to finish the installation until two days before we sailed. There was no urgency to test it after installation, since it is so simple that nothing could possibly go wrong.
Back in Bimini, we were ready to jump to West End during a short weather window in the middle of March. I scoured the Tides Marine website to figure out the problem. The sail track is a long, low-friction plastic track that is attached to the mast on one side and has a long slot on the other side. Stainless steel sliders are attached to spaced locations on the mainsail and have a flat part that slides up and down inside the slot when the mainsail is raised and lowered, and another part that attaches to the sail. Simple!
The Tides Marine website, however, disclosed a slider manufacturing defect that lasted for several years, and that has long since been corrected. The result was that the old sliders with the manufacturing defect did not fit the new sail tracks. The sliders would get stuck in the track, and that was our problem. We had to get a replacement set of sliders and install them ourselves in the Bahamas.
We motor sailed 64 miles from Bimini north to West End using our engine and jib sail. It is about an 11 hour trip. We were quickly outside of cell tower range, so I deployed our Iridium Go!® satellite communication system. I sent text messages and e-mails to both our rigger and Tides Marine to get an order placed as soon as possible. I did not want to lose even a single day. We were going to be in Freeport / Port Lucaya in a week or two, and that is one of the easiest places to get parts shipped in when in the Bahamas.
Tides Marine was wonderful to deal with. They acknowledged the manufacturing defect, and agreed to provide and ship the replacement set of sliders to us for free. The retail price of the replacement sliders was about $1000, and shipping from the US to the Bahamas would have cost hundreds.
Getting boat parts shipped to another country is more complicated than shipping to destinations in the US. The quintessential way that you read about in the cruising guides and online is as follows. You get your parts to the US base of a tiny Caribbean airline like Makers Air. Their base is at a small airport outside of Fort Lauderdale. The airline puts your package on a puddle jumper airplane and they land at an airstrip somewhere close to you in the Caribbean. You hire a “customs broker” of your choice to navigate the impossible-to-understand paperwork. Think like you’re hiring a bail bondsman, picking him out of a list of names in the phone book. In my mind, a customs broker is a mustachioed man in a Panama hat and loud tropical shirt who may or may not have to pass the customs man a $50 to get your goods out of the pokey. Instead, I chose FedEx.
Why not ship FedEx? There are 700 islands in the Bahamas, but there are only two FedEx offices in the whole country. Fortunately, we were going very close to the one in Freeport, which is just five miles from Port Lucaya, our marina destination. I told Tides Marine to put my name on the shipping label and “hold for pickup.” As a cruiser, I have done this for other shipments in the US, and it seemed like the most straightforward way to get my shipment.
I checked the status of my shipment online daily using the tracking number provided by Tides Marine, and for 11 days it said “waiting for customs clearance.” I phoned FedEx customer service almost every day to see when the shipment would be released and if there was anything I needed to do. Each time, the agent told me the release would be very soon, and there is absolutely nothing I needed to do to receive my shipment. I asked whether I should go to the FedEx store in Freeport and talk with a representative. Absolutely not!
So, the next day I took a taxi the five miles to FedEx store and back so I could talk with a representative in person. The taxi cost me $80 round trip. That was very steep, but I understand they have flat rates on Grand Bahama Island. I had considered walking. However, my taxi was a spotless, unmarked black Range Rover driven by “Mr. Forbes” in a starched, white button-down shirt, who waited for me outside while I did my business with FedEx. I paid the fare, realizing it was just the cost of doing business to get my parts so we could repair our mainsail and sail on to our next destination.
At the FedEx store, the clerk was very helpful and very friendly. The steps for receiving an international package were clearly printed on a poster hung on the wall, and I had never heard of any of these steps in any cruising guide. I will share them with you so that you will not have to suffer the delays that we did:
- Create a user ID and password on the Click2Clear website and register as an “importer.” There is no charge for this, and needs to be done only once. Cruisers in the Bahamas are required to use Click2Clear to apply for a cruising permit, but there is otherwise no need to create a user ID and password. FedEx registered me as an importer while I waited at no charge.
- Fill out Bahamas Customs Form C44, which allows FedEx to act as my customs broker. They also had to scan my passport.
- Present an original invoice and/or receipt for the goods showing the description. FedEx accepted the PDF invoice that Tides Marine had sent me by email.
- Email all documents to FPOIMPORT@FEDEX.COM with the tracking number in the subject line.

After all that, the FedEx rep said Bahamas Customs could release my parts as soon as tomorrow. I received an email the very next day that my package had been released!
Instead of spending another $80 on a taxi, I found that I could take a “public bus” for about $2 each way. There is no bus schedule, there is no route map, and the bus stops are unmarked. But they show up every 30 – 60 minutes or so and somehow get you close to your destination. The “buses” are beat-up Mitsubishi minivans and the driver is usually playing Bahamian “rake and scrape” music on the radio enthusiastically. The buses themselves are a trip, the drivers and passengers are friendly, and I always got off the bus smiling. I took a public bus to FedEx and back and saved myself about $76 in taxi fare.
I had to pay import duty and pay for FedEx as my customs broker. All in, the fees came to about $50.

The next day, with 18 pieces of highly machined stainless steel of three different sizes in hand, I undertook the chore of replacing each of the old, bad sliders with a new one. This involved partially raising the mainsail at the marina slip so that I could remove an old slider one at a time and install a new slider — without having the mainsail catch the wind and cause damage. The chore took most of a day. I tested my work by raising the main all the way up to the top and letting it drop when I released the main halyard. Catmandu finally passed the test. Now, all we had to do is wait for the wind to change.

“Remember the Main”
The actual phrase is “Remember the Maine,” a slogan of the Spanish-American War following the explosion of the US battleship Maine in Havana Harbor in 1898.